Digital Banking & customer experience
Design and transformation of customer journeys, digital platforms, omnichannel propositions, e-KYC, CRM and user adoption.
SY'ONE Consulting
Expertise
SY'ONE focuses on a targeted scope of expertise for financial institutions. Our promise is to bring the right level of specialization without diluting the clarity of our value.
IT, architecture & platforms
Enterprise architecture, urbanization, API, integration, cloud, cybersecurity, resilience and platform transformation.
Data, AI & automation
Data governance, data valorization, AI use case prioritization, automation and value-driven management.
Operating model & delivery
Design of tribes, squads and Digital Factories, execution PMO, Agile@Scale, staffing and delivery governance.
Operational performance
Process redesign, service quality improvement, cost optimization, KPIs, SLAs and operational efficiency.
Financial business transformation
Support for Retail Banking, Corporate Banking, IB, credit, risk, compliance and employee experience.